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/ General Support Information

General Support Information

Customer service is important to us and we try hard to keep the information here up to date. Most questions are fairly common and have been addressed here.

Support Policy

Email support is free for one year after purchasing or upgrading your software license. Describe your problem in detail when you contact us because it helps us get to the bottom of the issue quicker.

Phone support is available at our general consultation and development rate. Send us your contact info and we will call you.


Let us know if you need help with your Miva Merchant store or web site, or assistance integrating our products in your store and websit, let us know.

We often do site/store tuneups for store owners. Quick jobs that take care of particular sticking points. Usually it doesn't take much to solve most problems, big or small, even if Miva support or other developers are stuck. We're good at troubleshooting Miva Merchant.

updated June 20, 2019

Scot's FAQ Manager Miva Merchant Module: buy now