Ratings & Reviews /
Tracking Options
Tracking Options
How do you want to track people who vote and review? The system allows one vote per person. People can change their votes and edit their reviews, but they get just one per review item. A review item could be a product or a custom item.
The system gives you two options for tracking, IP and Billing Email Address.
Both tracking options allow the customer to vote once on a product or custom review item and allows them to modify their votes and reviews. If you wanted to disable their ability to modify ratings and reviews it would be easy to do in the reviews page templates. We'll put up a FAQ if anyone is interested.
IP Tracking
The IP option tracks based on IP address (your digital internet address, basically). Only one vote/review per IP. The advantage of this is anyone out there can vote and review your items. The disadvantage of this is that anyone out there can vote and review your items. Luckily you can turn on the option that requires administration approval of reviews before displaying. The other disadvantage is that there may be several people on one IP address and only one can vote.
Email Address Tracking
This tracks the customer's billing email address in the orders reports. This is useful because in a stock Miva Merchant environment, there is an option to purchase without creating an account, but everyone who purchases will show up in the orders reports.
Everyone manages their orders differently, but at the moment, you need to keep people's records for as long as you want to let them vote and review your products and services.
updated April 10, 2013
